Only DHL shipping is available on our store

1. Only DHL shipping is available now.

From 6 APR, we are suspending all Japan Post deliveries to our customers in order to ensure safe delivery of our products.

Now, only DHL shipping is available on our store.  Japan post is still shipping to some countries but we decided not to use Japan Post in current situation for safe shipping.

DHL Shipment is maintained as almost normal schedule.

We can’t know when Japan Post’s delivery will be restored. It’s predicted that it won’t be back to normal for at least a few months.

We apologize for any inconvenience and thank you for your understanding.

[Reason we stopped the delivery by Japan Post]

Even in countries that they officially claim to be “dispatchable,” there are increasing numbers of cases of major delays in delivery and cases where the delivery itself is not made.

Since Japan Post does not release information on this matter, we are not able to judge whether it is possible or not to ship it to their countries.

We wanted to continue with them because they are the cheapest way to ship, but we have decided to stop them today, considering the possibility of trouble in the future.

But when we are able to accurately check the delivery status and determine that it is surely possible to ship, we will resume shipping by Japan Post. Until then, please use a DHL delivery service. And please keep checking this page.

Now DHL shipping is maintained as almost normal schedule, No delay.

2.About Pre-Order you have already placed by Japan Post Shipping
( Standard Shipping/ePacket and Express Shipping/EMS )

If you have an item that you have already pre-ordered and have selected standard shipping (ePacket)  or Express shipping (EMS) , we will contact you on a case-by-case basis to discuss whether to change it to super express shipping (DHL) .

For countries where the acceptance has not been suspended, it is possible to ship by Japan Post. However, we can’t promise when it will be delivered. If it’s okay with you, we can ship by Japan Post without changing it.

3. About the countries or area DHL can’t ship to

We are currently unable to ship to customers who live in a few countries (e.g. Russia) or remote areas (contractually classified as remote areas by DHL ) where DHL cannot ship.

We apologize for the inconvenience and thank you for your understanding.

For remote areas, shipping is possible, but not practical, with expensive shipping costs. If you need to do so, please contact us.

4.Other notes

Also, the situation is changing daily. If we are suddenly unable to deliver to your country, or if there is a possibility of significant delays, we may be able to cancel. In this case, we will contact you by email, so please check your email carefully for the time being.

We apologize for any inconvenience  and thank you for your understanding.

We sincerely hope for your safety.