To Our Dear Germany Customers…about “CE Mark Trouble”

Dear our Germany Cunstomers.

At first We would like to say thank you for a lot of purchase, and would like to inform below things, we appreciate if you read below article and kindly understand.

 

We have some experiences Germany Custom refuse to import Tamagotchi by the reason of “This toy doesn’t have CE mark”.  then we will receive the returned pack after long days ..But this doesn’t happen in all case. Usually Tamagotchi is imported safely to Germany.

 

We alwasy doing “a Special Operations only for Germany Pack”, to avoid to be stopped in custom.

 

It’s .. we have to write the item name in the form of label, we usually write As “Electronic Toy”. But only for Germany , We write just only “Collectible”. and “Attach the Extra invoice outside box”. If we write just only “Electronic toy”, theywill notice, “It has CE Mark ??”, Or without invoice outside, they may open the box and shout “Oh Electronic Toy! Without CE mark ! No Import! ”

 

We learned this things by talking with Germany Customers and thank you for advising of this thing to us.

 

However, in spite of our effort, they sometimes pick a pack randomly and open …If your pack refused by them unfortunately, please ask to us, After tracking showing the pack returning, we can ship replacement. *If we don’t have replacement, we will refund when we recveive the pack..

 

And please undersatnd this is not avoidable by our effort, we appreciate  if you kindly understand it’s not our mistake.


What is CE Mark ?

CE Marking on a product is a manufacturer’s declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation, in practice by many of the so-called Product Directives.

>CE Marking


Does Tamagotchi have CE mark ?? 

No, Tamagotch is “Japanese Toy” so it has only ST mark ( it’s japanese safety standard mark) . And unfortunately Tamagotchi is categorized in “Child toy” so Germany custom can refuse it by thier proper reason.


Why only Germany Custom refuse Tamagotchi by this reason ?? 

Sorry we don’t know why…surely Other EU country doesn’t refuse by this reason. but strictly speaking Germany Custom is correct from the legal viewpoint about EU law..


If my pack refused, how going after that ??

Please ask to us . We can refund or ship replacement as you hope. But there is a possibility 2nd ship also may be refused..and in the case 2nd ship refused, we will refund all, please understand.

*If we don’t have replacement, we will refund when we recveive the pack.