What shipping methods available ??
Basically 3 kinds of shipping methods available on our store.
“ePacket (Registered AIR) w/Tracking” by Japan post. (Signature Required)
it takes 7-21 days , and if postal busy or gift season it may take more.
“EMS w/Tracking ” by Japan post. (Signature Required)
it takes 4-7 days , and if postal busy or gift season it may take more.
“DHL Express w/Tracking ” by DHL. (Signature Required)
it takes 3-5 days. Usually the most fast method.
“Registered SAL w/Tracking ” by Japan post. (Signature Required)
(This is not available in all countries, Please understand. )
“ePacket Light w/Tracking” by Japan post. (No Signature )
**We use this method Only in the case we can’t ship above Registered SAL by any reasons.
It takes 4-8 weeks , and we can’t promise the due date of delivery. We can’t accept any claim about the delay in this Economy Shipping. And the tracking is not reflected in real time. If you need to track the pack, please chose the standard shipping or Express shipping.
And we can’t provide any support when it was not delivered (delay) or any issue happesn in shipping.
We only show the copy of shipping label to prove our shipping label is correct, you need to claim to your country’s postal service by yourself in any case.
*Specifying the delivery date and time can not be accepted in all shipping method.
*These are transported by Japan post in Japanese area and it will be delivered by your country’s domestic postal service after the pack arrived in your country.
To Canadian Customers..
Usually it takes 2-3 weeks to deliver by standard shipping but sometimes Canada post causes big delay randomly.
In our experience they need 4-6 weeks to deliver in that case. So we are afraid we can’t promise to deliver within 3-4 weeks to Canada.
Canada post doesn’t have the international tracking system, so we can’t track it after the pack dispatched from Japan.Please understand.
However, when you ask to Canada Post with original international tracking No., they will tell you the domestic Tracking No. Please directly ask to anada Post at first by yourself. It makes the things better in our experience.( But it seems not always, sometimes they answer, sometimes they refuse it )
If you in hurry, We strongly recommend you to chose “EMS ship” Please consider.
In the case you chose standard ship, we can accept the inquiry about shipping delay only when it doesn’t arrive after 4 weeks since dispatched. And we have ever offered many many investigations to Canada post, however we have never got the reply quickly, it usually takes 1-3 months to get the result or completely no reply. We have already given up and stopped selling items to Canada on our eBay store in 2017, because of the unstable shipping. Please kindly understand our situation.
And please understand this delay is not always, usually it arrive 2-3 weeks…for example we shipped 2 packs at the same day ,either arrived in 7 days , another arrived in 4weeks, it seems the delay happens at randomly in our experience. Please understand.
Germany / France / Spain / Netherlands / Poland : SAL is Not Available
Dear Germany / France / Spain / Netherlands customers.
We can’t ship by SAL ship to your country, Because Japan post doesn’t accept SAL ship to these countries. please choose Standard ship or Express ship.
Sorry for inconvenience, Please understand.
I have to pay “Custom Charge” when I receive the pack ??
[ Policy for Custom Charge ]
In our store “Custom Charge is completely buyer’s responsibility”. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
Please contact your local customs office for current charges before you order, if you want to know how much it costs when you import items from Japan.
If you refuse a shipment from us, you are responsible for the original shipping charges, This amount will be deducted from your merchandise refund.
No custom charge when you import the items under $800 per day. If you import over $800 as total in the same day (including from other stores ), your pack will be charged in USA custom and you have to pay it, Please understand.
In almost all case, your pack will be charged in your country’s custom. Please understand before you place orders.
And our price doesn’t include VAT, you may have to pay import charge and also VAT.
Please refer below article : Buying goods online coming from a non-European Union country
In the case Australian customers buy the product from other countries, GST (a 10% tax on the retail price) is charged on all international items shipped into Australia since JUL 2018.
Previously, GST was only required to be paid on international items shipped to Australia that cost over AUD$1000. New legislation means that GST will now be charged on items costing less than AUD$1000 too. This change has done on 1 July 2018.
Big Companies such as ebay need to collect GST when the customer buy the items in their website and pay GST to Australian Governmant. We don’t have the obligation to do it but you need to pay GST when you receive the pack.
This is not our income or mistake, Please understand and refer below page by Aus Government.
GST on low value imported goods
In our experience, whether your pack charged or not depends on your country and custom. Please understand there is a possibility you have to pay Custom Charge.