We usually reply within 24 hours on our business day. ( If holidays are involved or busy, it may take up to 48-72 hours), If no reply after 48-72 hours, please send again or send a message from other way. We are based in Japan, and working in Japanese Time. Please kindly understand the time difference.

Please refrain from sending the same message many times, there are possibility your message marked as spam by our system.No matter how many times you send, we can’t respond quickly. On business days, we reply to all messages in order at the same time of day.

And even if you send message via FB or Instagram, it doesn’t make our reply faster,Please kindly understand.