Customer Services

Popular Questions

I haven’t received my Confirmation Email. ( or notice of shipped )

“Order confirmation” and “Shipped” emails are automatically sent from our system.
Sometimes automatic emails are sent to junk inbox, please check there first,

If you can’t find them also in the junk inbox, it means your mail provider blocking our emails.In this case it’s difficult to send email to your address.

The most common mail providers that have this issue are:

yahoo.com
hotmail.com / outlook.com
Other domestic only provider in each country. For wxample, web.de etc..

If you use these emails, please check whether our email sent.
You can see the order status and track the pack in your account page, please check also there.

Please mark my package as “Gift” or write a “Under value”.

We can’t write undervalue or mark as gift on the shipping label, so Please check your country’s custom duty before buying our items.

**If you have to pay “Custom charge ” in your country, it’s not our mistake. The custom fee is buyer’s responsibility , Please understand.

About Combined Purchase ?

When you buy multiple items, you need to pay only the most expensive shipping cost.
***You need to pay for all items at once. If you make payment separately, we can’t combine them.

For example,

when you buy these 3 items.

item 1 : price $5.00 + ship cost $14.00
item 2: price $5.00 + ship cost $8.00
item 3: price $5.00 + ship cost $10.00.

If you pay for all of them at once, you only need to pay the most expensive ship cost of item 1 $14.00.

Total cost is $5.00 + $5.00 + $5.00 + ship $14.00 = $29.00

How long it takes to my Country?

It usually takes 1-3weeks by standard shipping method. but it depends on your country’s postal service. Sometimes it takes longer if an unexpected delay happens in postal or custom procedure. Please understand. Especially during holiday seasons, it may take longer to deliver, please consider to adding Express Option. The details is below.

Standard Shipping

“ePacket (Registered AIR) w/Tracking” by Japan post. (Signature Required)
it takes 7-21 days , and if the post is busy or holiday season it may take longer.

Express Shipping

“EMS w/Tracking ” by Japan post. (Signature Required)
it takes 4-7 days , and if the post is busy or holiday season it may take longer.

“DHL Express w/Tracking ” by DHL. (Signature Required)
it takes 3-5 days. Usually the most fast method.

Economy Shipping

“Registered SAL w/Tracking ” by Japan post.(Signature Required)
(This is not available in all countries, Please understand )
it takes 4-8 weeks , and we can’t promise the date of delivery. We can’t accept any claim about the delay in this Economy Shipping. The tracking is not reflected in real time. If you need to track the package, please choose standard shipping.

When this item listed again ?

Sorry, we can’t answer questions about our future stock because we don’t know when and what items come to our store,so we recommend you check our store regularly, please understand.

Please Get this Rare Item for me ?

We can’t accept the requests for popular or rare items,

Because we have received many requests in the past ,we know many customers still want these items.
It’s difficult to get rare or popular items in stock.If we get these items in stock, we will post an update on our Social Media to keep the chance as fair to all customers.Please understand.

Please send me notice when this popular item restocked ?

Sorry we can’t send individual notice when an item comes in stock, Please keep checking our store and Social Media for updates on when items come in stock. Please understand.

Can't find what you're looking for?

Didn’t find the answer for your question? Contact us. If you have a question about an order you’ve already placed, please send us an email ( not our Social Media ) with your Order.No.  If you don’t get a responce within 2 days, please try contacting us through Social media as your email ( or our email ) might not have sent correctly.

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