Others

Please mark my package as “Gift” or write a “Under value”.

We can’t write undervalue or mark as gift on the shipping label, so Please check your country’s custom duty before buying our items.

**If you have to pay “Custom charge ” in your country, it’s not our mistake. The custom fee is buyer’s responsibility , Please understand.

Item is broken or having defects.

If the item is broken or having defects, please ask to us via contact form with your Order No.
And if possible please attache the pictures of defects. ( Please not via any Social messages )

We will offer the resolution. Return or Refund or ship the replacement.
It depends on each situation, please ask to us at first.

Please translate the Japanese Manual to English or explain how to play in Englsih,please.

We are sorry we can’t accpet any inquiry about “how to play” or “Manual Translation”. If we accept it and many customers request it to us, we will not able to do other things at all…Please understand our situation.

Usuful Tools :

Google Translate https://translate.google.com/m/translate

I don’t like JYW, Please close your store?

We are really sorry, we can’t close our store because we have so many lovely customers and we definitely love our cute customers. Unfortunately your request can’t be accepted. Please understand.

Please tell me more Details of Leak Infomation about New Product ??

You might see leak information about new release product on any Social medias or anywhere, but we can’t talk about it at all, because we always buy the new release product from the official distributor of Bandai. ( We are under a contract with official distributor ) We have to keep their secret until the day Bandai decided. Please understand.

**Recently in Japan the leak information is strictly watched by product company. So we would like to say we never give any leak information to our customers by our policy. Please kindly understand our situation.

 

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