Payments

How can I pay ?

We can accept paypal Payment and directly credit card payment ( Visa, MasterCard, American Express, JCB, Discover and Diners Club ). We can’t accept Cash on Delivery.

When charged for Pre-Order items ?

The payment for Pre-Order items are charged on the day you place orders. Not the release (shipped) date.

What is the currency in this store ? And how about the exchange rate ?

It’s all in USD.  (Not AUD, CAD, and SGD.)

And we can’t tell the exchange rate to your currency, please check the rate and calculate by yourself,thank you for your cooperation.

Why my payment was failed ?

We can’t know the reason of your failed payment. But it seems usually it happened by the reason of “over the expiry date” of your credit card. Or over the amount limit. Please ask to your credit card company.

Please mark my package as “Gift” or write a “Under value”.

We can’t write undervalue or mark as gift on the shipping label, so Please check your country’s custom duty before buying our items.

**If you have to pay “Custom charge ” in your country, it’s not our mistake. The custom fee is buyer’s responsibility , Please understand.

To Australian Customers: About GST since JUL 2018

In the case Australian customers buy the product from other countries, GST (a 10% tax on the retail price) is charged on all international items shipped into Australia since JUL 2018.

Previously, GST was only required to be paid on international items shipped to Australia that cost over AUD$1000. New legislation means that GST will now be charged on items costing less than AUD$1000 too. This change has done on 1 July 2018.

Big Companies such as ebay need to collect GST when the customer buy the items in their website and pay GST to Australian Governmant. We don’t have the obligation to do it but you need to pay GST when you receive the pack.

This is not our income or mistake, Please understand and refer below page by Aus Government.

GST on low value imported goods

https://www.homeaffairs.gov.au/busi/cargo-support-trade-and-goods/importing-goods/duty-rates-and-taxes/low-

I have to pay “Custom Charge” when I receive the pack ??

[ Policy for Custom Charge ]

In our store “Custom Charge is completely buyer’s responsibility”. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

Please contact your local customs office for current charges before you order, if you want to know how much it costs when you import items from Japan.

If you refuse a shipment from us, you are responsible for the original shipping charges, This amount will be deducted from your merchandise refund.

1.USA

No custom charge when you import the items under $800 per day. If you import over $800 as total in the same day (including from other stores ), your pack will be charged in USA custom and you have to pay it, Please understand.

2.EU countries

In almost all case,  your pack will be charged in your country’s custom. Please understand before you place orders.

And our price doesn’t include VAT, you may have to pay import charge and also VAT.

Please refer below article : Buying goods online coming from a non-European Union country

3.Australia

In the case Australian customers buy the product from other countries, GST (a 10% tax on the retail price) is charged on all international items shipped into Australia since JUL 2018.

Previously, GST was only required to be paid on international items shipped to Australia that cost over AUD$1000. New legislation means that GST will now be charged on items costing less than AUD$1000 too. This change has done on 1 July 2018.

Big Companies such as ebay need to collect GST when the customer buy the items in their website and pay GST to Australian Governmant. We don’t have the obligation to do it but you need to pay GST when you receive the pack.

This is not our income or mistake, Please understand and refer below page by Aus Government.

GST on low value imported goods

https://www.homeaffairs.gov.au/busi/cargo-support-trade-and-goods/importing-goods/duty-rates-and-taxes/low-

4.Other countries

In our experience, whether your pack charged or not depends on your country and custom. Please understand there is a possibility you have to pay Custom Charge.

Can you give me a discount?

Sorry our store doesn’t accept the discount offer, however if the items not sold, it will be reduced after for a while or on the SALE in the end of month, please add it to your wishlist and keep check the price!!

Why my order was cancelled ??

Basically we will not cancel your order unilaterally.

However, in the following cases, we may cancel your order, please understand. Also, in case of cancellation, we are always sending e-mails explaining the reasons, please check your registered e-mail address.

<Reason for cancellation>

Out of stock:

Although we are selling after counting the quantity of stocks carefully, but in rare cases, we may make a mistake… As a result, we may ask you to cancel if there is no inventory to send to the customer.

Also, it is very rare case, if multiple customers order at the same time (within 5-10 seconds) for only one stock, our system may accept both orders . In this case, after examining which one was ordered first, we will cancel the person who ordered later.

When the billing address of the credit card differs from the issuing country

We often experience chargeback due to unauthorized use of credit card. In order to prevent unauthorized use, if the credit card billing address and the issuing country of the credit card are different, we will cancel the order and refuse further use.

We appreciate your understanding.

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