Product & Stock

When this item listed again ?

Sorry, we can’t answer questions about our future stock because we don’t know when and what items come to our store, we recommend you check our store regularly, please understand.

Please Get ( or Reserve ) the Item for me? I looking for a rare item.

>Please Get ( or Reserve ) the Item for me? I looking for a rare item.

Unfortunately we can’t accept the requests about getting popular or rare items individually .

Because we have received many requests in the past,we know many customers still want these items. And in current situation it’s very difficult to get rare or popular items in stock.

If we can get these items successfully, we will post an update on our Social Media to keep the chance as fair to all customers.

If we accept these requests and sell it directly to customer , Rare item will not appear in our store at all. Please understand.

Please send me notice when this popular item restocked ?

Sorry we can’t send individual notice when an item comes in stock, Please keep checking our store and Social Media for updates on when items come in stock. Please understand.

Please translate the Japanese Manual to English or explain how to play in Englsih,please.

We are sorry we can’t accpet any inquiry about “how to play” or “Manual Translation”. If we accept it and many customers request it to us, we will not able to do other things at all…Please understand our situation.

Usuful Tools :

Google Translate https://translate.google.com/m/translate

Do you have more English models ?

We mainly sell Japanese models. We can get only 1996-1997, P1/P2 models of English. We can’t get other models of English in Japan. Rarely we can get English models such as Connection, Friends, tama-Go from our customers.

Please tell me more Details of Leak Infomation about New Product ??

You might see leak information about new release product on any Social medias or anywhere, but we can’t talk about it at all, because we always buy the new release product from the official distributor of Bandai. ( We are under a contract with official distributor ) We have to keep their secret until the day Bandai decided. Please understand.

**Recently in Japan the leak information is strictly watched by product company. So we would like to say we never give any leak information to our customers by our policy. Please kindly understand our situation.

 

Please test working of “No Guaranteed” items before Shipping.

We can test working of  No Guaranteed Item, but please understand below things before you ask to us.

1.In No guaranteed item, Even if it doesn’t work, we can’t refund the item price. And we will ship it even if it doesn’t work. Because we don’t price for working, but item itself .

2.In the case you don’t need the item of not working ( we don’t ship it ), we can refund only ship cost.

If you are ok , please write the comment about test when you placed order.

What is “No Guaranteed Item” ?

We sometimes list the item as “No Guaranteed for working”. This means we can’t guarantee for working. If it deoesn’t work, we can’t refund . Please understand before you place the order.

We usually guarantee for work about all Tamagotchi, other Bandai items and famous company’s product. However, New condition item of other old toys made by “minor companies”, we sometimes sell them as “No guaranteed”. It means we selling it for collecting , not for playing.

In the past we bought many of these items and there were cases we threw away if these didn’t work. But one day we knew the fact there are many customers who want them even if it doesn’t work, for collecting.

And we felt very sorry we have thrown away many old rarity products..
These were so valuable product for collector persons.

After that we decided we sell old not famous company’s product as”No guaranteed”  We don’t open it when we get it as new condition, because “NEW condition “seems to be very important for collectors..

By other word , we think there are value of the price for the “exist” of these items, nevertheless these don’t work.

We would like to ask you, if you want working one, please look for “Used” item in our store,when we sell it as”Used”, we surely test the working before selling.

>Related Question : Please test working of no guaranteed items before shipping ?

Please combine the items I bought on eBay and JYW Store ?

Unfortunately we can’t combine the items on JYW Store and the items on eBay in any case. It makes our procedure complicated and it may cause our mistake or troubles. Our shipping procedure ( stuff, shipping management tool etc) is different in eBay and JYW store. So it is difficult for us. Please kindly understand our situation.

However, If you ask to us via “JYW Contact form” ( NOT via eBay form) BEFORE you making purchase on eBay, we can “move” eBay items to JYW store. This is the only way we can accpet.

**We can’t move the items of “Auction format” on eBay in any case. These are usually “No profit (minus profit ) items to promote our store to eBay users. So we can’t spend more time and effort from the view point of keeping our business.

We appreciate if you kindly understand.

Condition Guideline

Condition Guideline in JYW

1.NEW – Not Opened ( Basically Sealed ).

**About vintage items such as 90s models, we have to distinguish whether it is NEW or Used by ourselves. We do it by our long year experience, but it’s sometimes difficult so if we make mistake about it, sorry please understand our situation. 

2.Un-Used – Opened but the item itself is not used. 

**Sometimes we get the stocks of “opened but un-used”, for example the collectors open the package and only check working , removing the battery to avoid the corrosion. After that they keep it as is without playing.

**We always sell following models as “Un-Used”, we don’t sell them as NEW. ( It means NEW condition of these models is not sold on our store. )

Umi de Hakken / Mori de Hakken / Osutchi Mesutchi / Santa / Deviltchi / Mothratchi

The reason is that these models made in around 1998 causes “Screw Trouble” frequently in our experience. We have refunded huge amount for these screw trouble ever. So we have decided to test it before we sell them, even if we get as sealed, new condition.  It means we don’t sell it as “NEW”, our condition is always “Un-Used.” for these models.

3. Used – Used item, Working condition

Our used item is completely tested about working. ( But it’s only simple test – “Power on” , “Buttons”,” Sound”  …..Not long time and Not for all of functions such as connection, touch,, etc..please understand. ) We don’t sell items without any test. And we guarantee for working about all used items for 30 days since it arrived at your hands.

***We selling “Used items” for “Playing”. So sometimes the items have dirt, scratches, corrosion etc..we sell them after we clean it as possible as we can. Because we selling many old items, if we don’t sell the stocks having them even just a bit, we can’t keep selling these old models on our store. We appreciate if you kindly consider how many years have passed since it was produced and understand it is difficult to get these old models even in Japan.

If you want completely MINT condition, please look for Un-Used or NEW items. So we can’t accept any claim about the condition of used items “when it works fine”.

Of course , when it doesn’t work, We will refund or accept return at our cost.

4. No Guarantee  – No Tested No Guarantee for working

We sometimes list the item as “No Guaranteed for working”. This means we can’t guarantee for working. Even if it doesn’t work, we can’t refund .

Please refer this FAQ about more details 

5. C-Grade / Fair – Having Defects but Working 

Basically we don’t sell “too bad condition items” on JYW. We have our standard about the condition, if its condition is below our standard, we don’t sell it here.

However, about rare items or if it’s  Not so bad, we sometimes sell it as “C-Grade / Fair ” condition. It works at least, just only having defects point, such as many dirt, yellowing, etc..

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