Returns & Refunds
Can I cancel my order ?
Basically we can’t accept any cancellation, but if you need to cancel order by unavoidable reason, please contact us. We will do as possible as we can. But please understand we can’t do it if we have already shipped your order or we may ship before we read your message.
How is your Return Policy ?
We can accept the return. You need to ask to us within 30days since the pack arrived at your hands. The return is sorted to 2 kinds.
1.Buyer’s responsiblility – return cost is paid by buyer.
Change mind, not reading the description, or mistake purchase etc…the reason of return is not on us.In this case you need to pay return cost. After receive the pack, we will refund money excepting initial shipping cost.
2.Our responsibility – return cost is paid by us.
Defects or trouble found, not described in the pages, initial failure of brand-new items etc..the reason of return is on us. In this case we pay return cost after receive the pack. Please keep the receipt of shipment. And to return or refund, you need to show the pictures or video to show the defect to us, please understand and cooperate with us.
***Attention about the return of “Brand-New” item***
Basically we can’t accept the return of Brand-New item excepting “Initial Failure”and”Broken Item”.
***Attention about the return of the reason “Unclaimed” ***
We sometimes receive the pack returned to us by the reason of “Unclaimed”. In this case we can refund only the price amount ( not including initial ship cost ). Rarely USPS postman seems to forget to leave the notice, so please check the tracking often by yourself, because we are afraid we can’t accept the reason you didn’t receive the notice in the case the tracking shows “Notice left”.
Item is broken or having defects.
If the item is broken or having defects, please ask to us via contact form with your Order No.
And if possible please attache the pictures of defects. ( Please not via any Social messages )
We will offer the resolution. Return or Refund or ship the replacement.
It depends on each situation, please ask to us at first.
My Pack seems to be returned by the reason of “Unclaimed”.
If your pack returned to us by the reason of “Unclaimed”, we will refund only the item price. We don’t refund the initial ship cost. Please understand.
Rarely postman in your local area may forget to leave the notice when you are absent, However even if you don’t receive any notice from Postal service and the pack returned to us, we will refund only item price (not including initial ship cost) in the case the tracking showing “Notice Left”.
Our all shipping method have the tracking No. so please keep checking the tracking often in postal website, please cooperate with us.